S&W Gallus Returns & Refunds
Last updated: 23 August 2026
We want returns to be straightforward. This policy is in addition to, and does not limit, your statutory consumer rights.
30-day return policy
For most non-personalised goods, we offer a 30-day return period from delivery. Please contact info@swgallus.co.uk before returning an item so we can give you the correct return instructions.
You may inspect and try on an item as you would in a shop. We may make a reasonable deduction from a refund if handling beyond what is necessary to establish the nature, characteristics and fit of the item has reduced its value.
UK distance-selling cancellation rights
If you are a UK consumer buying online, you normally have the right to tell us that you wish to cancel within 14 days after receiving the goods, without giving a reason. You then normally have a further 14 days to return them. Where those statutory cancellation rights apply, we will refund the price paid and the cost of our standard delivery option. If you selected a more expensive delivery service, the additional delivery cost is not refundable.
Statutory cancellation rights may not apply to goods made to your specifications or clearly personalised for you, and other legal exceptions may apply.
Faulty, damaged, incorrect or misdescribed goods
If goods arrive faulty, damaged, incorrect or not as described, contact us as soon as possible. Your rights under the Consumer Rights Act 2015 are not affected by this policy. Where we are responsible for the problem, we will provide the remedy required by law and will not require you to bear reasonable return costs.
Sale items
Sale and discounted items have the same statutory consumer rights as full-price items. Our normal return rules also apply unless a lawful exception is clearly stated before purchase.
Refunds
Once we receive and inspect a return, we will confirm the outcome by email. Approved refunds are made to the original payment method. For a statutory cancellation, we will make the refund within the period required by law; we may wait until the goods have been returned or you provide evidence that they have been sent back, where the law allows.
Bank and card-provider processing times are outside our control after a refund has been issued.
Exchanges and sizing
If you need a different size, contact us. Depending on the product and fulfilment route, the simplest option may be to return the original item and place a new order. Product fit, fabric composition and garment weight vary by item, so please check the specifications and size guide on the relevant product page.
Return postage
For a change-of-mind return, you are normally responsible for the cost of returning the item unless we agree otherwise. We recommend using a tracked service and retaining proof of postage. This does not affect your rights where goods are faulty, damaged, incorrect or misdescribed.
Returns address
Do not send a return until you have contacted us for instructions.
S&W Gallus — Returns
c/o Small Training Solutions
Ty Keir Hardie Building
Avenue De Clichy
Merthyr Tydfil
CF47 8AS
United Kingdom
Email: info@swgallus.co.uk
