FAQ

What materials do you use for your apparel?

We prioritize durability and comfort for outdoor use. Most of our t-shirts and sweatshirts are crafted from high-quality cotton blends designed to withstand the wear and tear of exploration while remaining soft against the skin.

How should I care for my clothing?

To keep the designs and fabric in top condition, we recommend washing your items inside out in cold water and hanging them to dry. Avoid using harsh chemicals or tumble drying on high heat, as this can affect both the print quality and the fit over time.

Do you ship internationally?

Absolutely! We serve explorers worldwide. Shipping costs and delivery times vary depending on your location, and these details are calculated automatically at checkout before you finalize your order.

What if my item does not fit?

If your purchase is not quite right, you can return it within our standard policy window. Please ensure the item is unworn, unwashed, and retains all original tags. Refer to our Refund Policy page for the step-by-step process on initiating a return.

Can I track my order?

Once your order has been processed and dispatched from our facility, you will receive a confirmation email containing your tracking information. You can use this link to monitor the progress of your delivery as it makes its way to you.

How long does delivery take?

For domestic orders, items typically arrive within 3 to 5 working days after processing. International shipping times depend on the destination country and local customs procedures, but generally take between 7 and 14 working days.

What happens if I receive a damaged item?

Quality is a priority, but if an item arrives with a fault, please contact us immediately. Provide your order number and a clear photo of the issue so we can arrange for a replacement or a refund as quickly as possible.

Any other questions can be sent to info@swgallus.co.uk